Home Start UK

FAQ

Q. I have days when I can’t cope well, but some days I’m ok. I’m not sure my situation is bad enough to justify having a volunteer to help me. What should I do?
A. Give us a call on 01283 558280 and have an informal chat with one of our friendly members of staff. Our office hours are 9:00am-2:30pm Monday to Friday.

Q. I’ve been referred to Home-Start by my Health Visitor/Children Centre Worker. What happens next?
A. We will make arrangements with you for a member of staff to visit you and chat about what support Home-Start can offer and to see how the Home-Start service may be able to assist you.

Q. I’m worried about having a stranger visit me to support me. What are the volunteers like?
A. We try really hard to find the “right” volunteer for you. They are all friendly and caring people selected for their warmth and understanding. We take up references and an Enhanced Criminal Records Bureau Disclosure is carried out. All our volunteers are parents and undertake a 40-hour volunteer preparation course - to prepare them for meeting and supporting you. Remember your volunteer will be as nervous as you are at the first meeting!

Q. What if I change my mind?
A. That’s OK - just give us a call and let us know. We are here for you for as long as you want us to be. We will not be offended!

Q. How long can I keep my volunteer?
A. For as long as you have a need and continue to meet our criteria for referral. An assigned member of staff will visit regularly to review your progress.

Q. I think I’d like to be a volunteer for Home-Start; what qualifications do I need?
A. You need to have parenting experience and a caring, non-judgemental and understanding attitude to young families who are experiencing difficulties.

Q. How do I apply to be a volunteer?
A. You can find more details here. However, please give us a call on 01283 558280 and speak to a member of staff.

Q. What is the commitment for Home-Start volunteers?
A. You need to be able to visit a family once or twice a week for a couple of hours per visit. The initial training is a Preparation Course that runs one day per week for 8 weeks during school friendly hours. Other training days and social gatherings are also offered upon completion of the course. Regular contact will be made by an appointed member of staff and yourself to ensure you are fully supported throughout your time with the scheme.

Q. I don’t fancy being a “home-visiting” volunteer, what else could I do to help?
A. We need volunteers to join our fundraising committee, volunteers to leaflet drop within the South Derbyshire area and we also need volunteers with business skills to join the Trustee Board. Or, you could help us financially!